Maggy Maid Terms of Service Agreement - Know Your Legal Rights
Terms of Service
If you book a cleaning with Maggy Maid, you agree to the following Terms of Service (“Agreement”). Maggy Maid operates as a domestic worker referral agency and does not provide cleaning services directly. We refer independent domestic workers (“Service Providers” or “Housekeepers”) to clients seeking household cleaning services. By scheduling or using services through Maggy Maid, you acknowledge and agree to these terms.
Maggy Maid takes pride in referring reliable, experienced, and hard‑working Service Providers; however, we do not supervise, manage, or control the work performed. These Terms may be updated from time to time without prior notice. You are encouraged to review them periodically. Questions may be directed to us by email or phone.
Last updated: February 7, 2026
Independent Contractor Relationship
Service Providers referred by Maggy Maid are independent domestic workers and are not employees, agents, or representatives of Maggy Maid. Service Providers are free from Maggy Maid’s direction and control, both contractually and in practice, and perform services outside the usual course of Maggy Maid’s referral business. Service Providers are customarily engaged in an independently established occupation of housekeeping.
Referral Service and Screening
All Housekeepers undergo a background screening prior to referral. Maggy Maid verifies each Housekeeper’s legal status and work authorization in accordance with applicable federal law prior to referral. Screening does not constitute an endorsement or guarantee of performance.
Payment is due at the time services are scheduled. Client may authorize Maggy Maid to keep a valid credit card on file for billing purposes. Client agrees to pay Maggy Maid the full cost of requested services, including the applicable referral fee.
The referral fee charged by Maggy Maid is reasonable, negotiable, and based on a fixed percentage of the service cost in accordance with the Agency’s established fee schedule. Client agrees to pay the referral fee for as long as Client continues to engage or utilize the referred Housekeeper’s services.
Returned or declined payments will result in a $35 service charge.
Cancellations
Cancellations require at least twenty‑four (24) hours’ advance notice. Failure to provide timely notice will result in an $80 cancellation fee charged for the scheduled visit.
Parking Requirements
Client is responsible for providing reasonable parking access for Service Providers. If a Service Provider is unable to perform services due to parking inconvenience and must leave, the appointment will be considered canceled and the $80 cancellation fee will apply.
Arrival Window
Service Providers operate within a two (2) hour arrival window. Exact arrival times cannot be guaranteed due to factors such as traffic, parking, navigation, or prior appointments. If an arrival adjustment is necessary, Client will be notified.
Lock‑Outs and No‑Shows
Client must ensure access to the premises at the scheduled time. If the Service Provider is unable to enter due to lack of access or Client unavailability, an $80 lock‑out fee will apply.
Walk‑Through Requirement
First‑time Clients are required to complete an initial and final walk‑through during the first appointment to ensure satisfaction. If a walk‑through is waived for any reason, no refunds or complimentary touch‑ups will be issued. Completion of the final walk‑through releases Maggy Maid and the Service Provider from any claims related to that service.
Requests made after service completion will be treated as new services and billed accordingly.
Direct Hiring Prohibited
Client agrees not to directly hire or engage any Housekeeper referred by Maggy Maid during the term of this Agreement and for a period of nine (9) months following termination of services without notifying Maggy Maid. If Client engages the Housekeeper directly without notice, Client agrees to pay Maggy Maid a $1,200 finder’s fee.
Performance of Services and Liability
The Housekeeper represents that they possess the qualifications, ability, and experience necessary to perform the requested services. The Housekeeper is solely responsible for the quality, performance, and results of the services rendered.
Any complaints regarding service quality, breakage, loss, theft, or other issues must be resolved directly between Client and the Housekeeper. Maggy Maid is not liable for the acts or omissions of Service Providers. Client agrees to indemnify and hold harmless Maggy Maid from any claims, damages, losses, liabilities, costs, or expenses arising from the Housekeeper’s actions or performance.
Client Employer Responsibilities
Maggy Maid is not the employer of any referred domestic worker. Depending on the nature of the relationship between Client and the Housekeeper, Client may be considered an employer under state or federal law and may be responsible for employment taxes, wage laws, workers’ compensation, and other legal obligations.
Client agrees to indemnify Maggy Maid against any claims, penalties, or liabilities arising from Client’s failure to meet such obligations. Clients are encouraged to consult the Internal Revenue Service and their state employment agency for guidance.
Acceptance of Terms
Client’s engagement or continued use of services provided by a referred Housekeeper constitutes acceptance of these Terms, whether or not a written or electronic copy of this Agreement is signed or returned.
Termination
Client may terminate or replace a referred Housekeeper at any time for any reason. Termination does not relieve Client of outstanding payment obligations.
Attorney’s Fees
Client agrees to pay all reasonable costs, including attorney’s fees, incurred by Maggy Maid in enforcing this Agreement.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of California. Any legal action arising out of this Agreement shall be brought in the appropriate court located in California.
Electronic Signatures
This Agreement may be executed using electronic, facsimile, or digital signatures, all of which shall be deemed valid and enforceable.
Refund Policy
All sales are final. No refunds will be issued.
For questions regarding this Agreement, please contact us at info@maggymaid.com.
Our goal is to provide a reliable domestic referral, so you can sit back and relax when you book with us.
Maggy Maid is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation, under state and federal law. For additional information contact your local Employment Development Department and the Internal Revenue Service.