Terms of Service | Maggy Maid

Terms of Service

Terms of Service

If you book a cleaning with Maggy Maid, you agree to our following Terms of Service. Maggy Maid is a house cleaning referral agency. The Service Providers we refer are domestic workers. Maggy Maid takes pride in referring reliable, experienced and hard-working Service Providers. Please check back on this page, as these terms may update without us notifying you. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.

Service Providers are free from Maggy Maid’s direction and control both under the contract for the performance of the work and in fact; that Service Providers perform work that is outside of the Maggy Maid referral agency business. Service Providers are customarily engaged in the independently established occupation of housekeeping.

Last updated: April 1, 2021

  1. An appointment is considered confirmed when you book online with your credit card or you submit your card over the phone and verbally confirm the appointment. A $80 cancellation fee will be applied within 24 hours of your appointment.
  2. If you have issues with your Service Providers or their cleaning, please send an email to info@maggymaid.com Attn: Claims Department within 24 hours after the job was done. Your claim will be responded to in the order in which we received it in 1-3 business days. Remember email is the fastest way to get our attention and resolve your concerns in this matter due to our high call volume on a daily basis.
  3. The rate may vary from each domestic worker. General estimates are posted on our website. However, customer may negotiate rate with domestic workers. Gratuity is optional and not required if you don’t feel 100% satisfied.
  4. There is a 1-2 hour window of arrival for the Service Providers. Based on many factors, such as traffic, finding new homes, finding parking, bringing in equipment and navigating from one home to another, we cannot guarantee exact arrival times. The Service Providers try their best to arrive towards the beginning of the arrival window. If they need an arrival adjustment, we will notify the customer.
  5. The Service Providers we refer are all hard-working people. They count on Maggy Maid to collect payment for them. Service Providers make a living on your payment. Maggy Maid does not offer free cleanings.
  6. We work with customers and Service Providers based on their schedules and availabilities. Maggy Maid cannot guarantee the same Service Providers every time as schedules fluctuate. We will let you know in advance if anything changes with your appointment. We will try our best to ensure that your request will be answered in a timely manner.
  7. All bookings processed online or by email are for general cleanings only. This implies that your home has been serviced within the past three months and is in reasonable condition. If not, we suggest you add the Deep Cleaning extra for a more detailed cleaning. We suggest that customers consult with their Service Providers beforehand to insurance expectations are aligned.
  8. We suggest that if it is your first time booking a service through us or a booking with a new Service Provider, that you at the beginning of the service to have the initial walk through with the Service Provider. We also suggest that you arrange to either be present for the duration of the cleaning or return 10 minutes before the Service Providers are finishing so you can see the cleaning they did in the final walk through.
  9. Please provide parking opportunity for Service Providers. An appointment will be considered “cancelled” and the $80 cancellation fee will be applied if Service Providers have to leave due to parking inconvenience.
  10. Maggy Maid reserves the right to refuse service to an unreasonable request.
  11. Maggy Maid is not the employer of the domestic workers it referred to you. Depending on your arrangement with the domestic worker, you may have employer responsibilities.
  12. Service Providers reserves the rates directly with the customer.
Payment: Payment is due at the time service is scheduled. Customer may provide the Agency with a valid credit card to keep on file for billing. Customer is responsible for and agrees to pay the Agency for the full cost of Customer’s requested services. Fees paid by the client include the Agency’s referral fee which is a predefined percentage with the Service Provider. The referral fee charged by the Agency for its services shall be reasonable, negotiable and based on a fixed percentage of the service cost per the Agency’s established fee schedule. Customer agrees to pay Agency a Referral Fee for as long as Customer continues to engage or otherwise utilize the Service Provider’s Services. Customer shall pay the Agency a service charge of $35 in the event Customer’s payment is returned by the institution on which it is drawn for any reason. Customer agrees to be present at the end of the service to inspect the work and sign the invoice. Customer agrees to pay for services rendered regardless of whether Customer is onsite at the service location before, during or after the service.

Our goal is to provide a reliable domestic referral, so you can sit back and relax when you book with us.

Maggy Maid is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation, under state and federal law. For additional information contact your local Employment Development Department and the Internal Revenue Service.

Response to COVID-19
Maggy Maid Referral Agency continues to offer an essential service by referring experts to help our customers with household disinfecting and home sanitizing.

To protect customers and our referred house cleaners, we are:

1. Relaying regulations to the referred cleaners, like wearing masks and gloves.

2. Corresponding with house cleaners and the customers. In case of illness, we are available to cancel appointments or make appointment changes.

3. Customers and referred cleaners are requested to make us aware of any illness to eliminate the spread of Covid-19.

4. Monitoring updates from the Center for Disease Control (CDC) in regards to safety and regulations.

5. Conforming to city and state regulations within our industry.

6. Offering Customers ability to log in to our website and self-serve cancel appointments at any time, and the referred house cleaners can do the same. This gives customers and house cleaners ultimate control, even when our office is closed.
Maggy Maid